Tappling Terms of Service

1 Agreement and eligibility

By selecting a clearly labeled acceptance control that links to these Terms, you agree to them. If you do not agree, do not create an account or use the Services. Our Privacy Policy describes our information practices; accepting these Terms is not consent to optional processing for which separate consent is required.

The Services are intended only for adults age 18 or older who have reached the age of legal majority where they live. You must satisfy both requirements and be legally able to enter this agreement. Do not let a child use your account or the AI companion. We may restrict access or request proportionate age assurance where appropriate or required by law. A parent’s account or permission does not authorize a minor to use the Services. Availability is limited to jurisdictions we support and where operation is lawful.

2 Accounts and security

Provide accurate account and billing information and keep it current. Keep credentials and activation codes secure, use only accounts you are authorized to access, and promptly report suspected unauthorized use to support@tappling.com. You are responsible for your own actions and for access you knowingly authorize, subject to applicable law. You are not automatically responsible for unauthorized charges or security incidents caused by us.

We may require verification before changing ownership, restoring access, or processing sensitive requests. Do not sell, share, or transfer an account except through an expressly supported process. You may not claim another person's Tappling or link a device without authorization.

3 What Tappling provides

Tappling offers an interactive fictional companion through Home, Memories, and Me. Available features may include AI conversations, onboarding personalization, saved memories, derived personalization, bond progression, and care or play interactions. Optional location, activity, photo, and voice features depend on availability and your permissions or submission. Features differ by release, plan, location, and permissions; describing a feature here does not promise that it is currently available.

Levels, moods, virtual items, and similar progress are digital features, have no cash value, and are not property interests in Tappling's systems. We do not promise permanent operation or storage. Statements about enduring friendship or lasting memories describe the experience and are subject to deletion choices, retention practices, service availability, and mandatory consumer rights. Your ownership of User Content is addressed below.

4 AI disclosures and important limitations

YOUR TAPPLING IS AN AI-POWERED FICTIONAL CHARACTER. IT IS NOT HUMAN, CONSCIOUS, OR A LICENSED PROFESSIONAL. Expressions of affection, personality, needs, or memories are generated or simulated. They do not establish a real human relationship, professional duty, or obligation to continue interacting, subscribe, or make purchases.

AI output can be inaccurate, fabricated, biased, inconsistent, or inappropriate, even when it sounds confident or personal. Verify consequential information independently. Do not use output as a substitute for medical, mental-health, legal, financial, or other professional advice. Tappling does not diagnose, treat, provide therapy, or promise improvement in health, mood, relationships, or wellbeing.

THE SERVICES ARE NOT AN EMERGENCY SERVICE AND ARE NOT CONTINUOUSLY MONITORED BY PEOPLE. Do not rely on Tappling to identify every crisis, contact emergency services, prevent harm, or protect another person. If you or someone else is in immediate danger, contact local emergency services. In the United States, call or text 988 for suicide and crisis support. Safety interventions and resource referrals may appear, but are not a guarantee of detection or response. These limitations do not excuse us from legally required safety measures or liability that cannot be excluded.

AI-generated recollections and summaries may be wrong. Review saved memories and contact support@tappling.com to request correction or deletion of conversations, memories, or derived personalization. You can initiate account deletion through Me → Delete account. Unless we expressly identify a feature otherwise, conversations are not subject to professional confidentiality or legal privilege. Do not submit passwords, payment credentials, government identification numbers, or information you are not authorized to share.

5 Your content and permissions

User Content includes information you submit, such as onboarding answers, messages, names, uploaded material, and edited or saved memories. You retain any rights you hold in User Content. You represent that you have the rights and permissions needed to submit it and authorize the uses described here.

You grant Tappling a nonexclusive, worldwide, royalty-free license to host, store, reproduce, process, transmit, and display User Content, and to create summaries and other transformations, only as reasonably necessary to provide requested features, personalize your companion, maintain security, respond to support requests, and meet legal obligations as described in the Privacy Policy. We may permit contracted providers to exercise these rights only for these purposes and subject to appropriate restrictions. This license does not authorize public advertising using private conversations or your likeness, or training general-purpose AI models on identifiable conversations without a separate lawful permission process.

The license ends when the relevant content is deleted from our systems, except for limited retention described in the Privacy Policy, legal obligations, or copies you have shared outside the Services. A request to stop future personalization may require separate removal of derived summaries or memories. We explain those controls in the Privacy Policy.

To the extent we hold transferable rights in output generated specifically for you, we assign those rights to you, subject to applicable law. Output may not qualify for copyright protection, may resemble output provided to others, and may contain third-party material; we do not promise exclusivity or clearance of third-party rights. Our preexisting characters, artwork, trademarks, software, and templates remain ours or our licensors'. Voluntary product feedback may be used without compensation, but private chat content is not treated as product feedback merely because you submitted it.

6 Acceptable use

Do not use the Services to violate law or others' rights; exploit or sexualize minors; create or distribute unlawful sexual content; threaten, stalk, or harass people; promote or facilitate suicide, self-harm, violence, or dangerous conduct; commit fraud or impersonation; or obtain unauthorized access to systems or accounts. Do not upload malware, evade safety controls or age restrictions, abuse trial offers, scrape private data, or materially disrupt the Services. Reverse engineering restrictions apply only to the extent permitted by law and do not override nonwaivable interoperability, security-research, or repair rights.

We may use automated systems and authorized human review for safety, security, support, and legal compliance as described in the Privacy Policy. We may restrict content or access when reasonably necessary. We do not promise to review every interaction. Report suspected misuse through support@tappling.com.

7 Subscriptions trials and payments

Subscriptions may be purchased on tappling.com or through Apple or Google. Free and paid features, limits, prices, billing intervals, trial eligibility, and included entitlements are disclosed before purchase. A trial is not automatically included unless the offer says so.

AUTOMATIC RENEWAL: If you separately agree to an automatically renewing subscription, it renews at the disclosed billing interval and price until canceled. A trial converts to the disclosed paid plan only if the offer clearly states this and you give the required affirmative consent. We disclose the trial end date or duration, first charge, billing frequency, and cancellation method before enrollment and provide the acknowledgment and reminders required by law.

For subscriptions purchased on tappling.com, you can manage or cancel your subscription through Me → Subscription → Manage subscription. For subscriptions purchased through Apple or Google, manage or cancel through that store's subscription settings. Contact support@tappling.com if you need help identifying your billing provider. We do not require unnecessary steps to cancel a direct subscription. Deleting the app or submitting a privacy deletion request is not by itself cancellation of a store-managed subscription; we explain the separate cancellation steps. We address direct website billing during account deletion so it does not silently continue.

Cancellation stops future renewals. Unless the offer or applicable law provides otherwise, paid access continues until the end of the paid period; trial-access timing follows the disclosed offer. Refunds and statutory remedies remain available where required by law. For store purchases, applicable store refund procedures also apply. Taxes and currency are disclosed at checkout. We may suspend unpaid paid features after appropriate notice, but do not gain ownership of your content.

We provide legally required notice of price or material billing changes and obtain new consent when required. No new price applies retroactively to an already paid period. If you do not accept a proposed change, you may cancel before it takes effect. Payment processors and stores process payment credentials under their own terms and notices.

8 Software license and third parties

Subject to these Terms, we grant a limited, nonexclusive license to use the Services for personal, noncommercial purposes on supported devices. Do not resell or redistribute our software or proprietary assets without permission. Open-source components are governed by their applicable licenses. You must comply with applicable third-party terms for stores, operating systems, and external services. Those third parties may change availability; their involvement does not eliminate our responsibilities under law.

9 Service changes and termination

We may update software, change features, or restrict access for substantiated misuse, security risks, legal requirements, or nonpayment. When practicable, we provide notice and a reasonable opportunity to resolve an issue; immediate action may be appropriate for urgent risks. Contact support@tappling.com to challenge an account restriction.

For a material reduction in prepaid services or discontinuation, we provide reasonable notice where practicable and any refund or other remedy required by law. Where feasible, we offer a reasonable opportunity to export supported content before shutdown. We do not promise uninterrupted service, lifelong feature availability, or that virtual progress can always be restored.

You may stop using the Services, cancel subscriptions, and request account deletion. Retention and deletion follow the Privacy Policy. Provisions that reasonably need to survive termination, including accrued payment obligations, ownership, lawful retained-content permissions, and dispute provisions, survive only for their necessary purposes.

10 Warranty disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE DIGITAL SERVICES AND AI OUTPUT ARE PROVIDED AS IS AND AS AVAILABLE, WITHOUT IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. We do not warrant that output is accurate or that the Services will always be secure, error-free, or uninterrupted. This disclaimer does not override an express written warranty, mandatory consumer rights, required safety duties, or warranties that cannot lawfully be disclaimed.

11 Limits on liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, neither party is liable to the other for indirect, incidental, special, consequential, or punitive damages arising from these Terms or the digital Services. Tappling's aggregate liability for claims arising from the digital Services is limited to the greater of US $100 or amounts you paid Tappling for the affected digital Services in the 12 months before the event giving rise to the claim.

These exclusions and the cap do not apply to fraud, willful misconduct, gross negligence, death or personal injury to the extent liability cannot be excluded, nonwaivable statutory or privacy remedies, our obligations to refund amounts legally owed, or liability that applicable law prohibits limiting. Where a restriction is unenforceable, liability is limited only to the extent law permits.

12 Responsibility for third party claims

To the extent permitted by law, you are responsible for reasonable third-party losses directly caused by your unlawful content, infringement of others' rights, or intentional misuse of the Services. This does not cover claims caused by Tappling's own wrongful conduct, AI output alone, or lawful exercise of consumer rights. We must promptly notify you of a covered claim and provide reasonable cooperation. You may not settle a claim imposing an admission or nonmonetary obligation on us without our consent; we may not impose such an obligation on you without yours.

13 Disputes and applicable law

Please first contact support@tappling.com with a description of the dispute. Either party may seek informal resolution for 30 days, but this is not a mandatory barrier to seeking urgent relief, filing a regulatory complaint, meeting a legal deadline, or exercising a nonwaivable right.

California law governs, excluding conflict-of-law rules, except that mandatory protections of your home jurisdiction continue to apply. Subject to those protections, disputes may be brought in state or federal courts in Los Angeles County, California, or another court where applicable law entitles you to bring a claim. Small-claims actions may be brought in a competent small-claims court.

These Terms do not impose mandatory arbitration, a class-action waiver, a jury-trial waiver, or a waiver of public injunctive relief. Any future proposal to add such provisions requires a valid acceptance process and will not automatically apply to existing disputes.

14 Updates and general provisions

We post revised Terms with an effective date and provide reasonable advance notice of material changes where practicable. Where law requires affirmative acceptance, we obtain it before applying the change. Changes do not retroactively remove accrued rights or alter an existing dispute without valid agreement. If you decline a material change, you may stop using the Services and receive any remedy required by law.

If a provision is invalid, the remainder remains effective unless doing so would defeat the agreement's essential purpose or violate law. A failure to enforce a provision is not a waiver. You may not assign this agreement without our consent, except where law permits; we may assign it in a genuine reorganization or business transfer only subject to applicable law and without reducing accrued consumer rights. These Terms and expressly incorporated subscription terms constitute the agreement on their subject matter. The Privacy Policy governs privacy disclosures and is not a blanket waiver or consent. Electronic notices may be provided through your account or email where lawful. Contact information appears at the beginning of these Terms.

15 Apple App Store supplement

If you obtain the app through Apple, this agreement is between you and Tappling, not Apple. Tappling is responsible for the app, its content, required support, applicable warranties, product claims, and intellectual-property claims. Apple has no obligation to provide support. Your app license is nontransferable and covers Apple-branded products you own or control as permitted by Apple's Usage Rules, including applicable Family Sharing or volume-purchasing rights.

If the app fails to conform to an applicable warranty, you may notify Apple and Apple will refund the app purchase price; to the maximum extent permitted by law, Apple has no other warranty obligation for the app. Tappling remains responsible for other applicable claims and remedies. You must comply with applicable third-party agreements and U.S. export and sanctions laws, and represent that you are not located in a U.S.-embargoed country or a country designated by the U.S. government as supporting terrorism and are not on a U.S. government list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of this supplement and may enforce it. Mandatory rights and Apple's applicable Usage Rules prevail over any inconsistent restriction here.