Delete your Tappling account
Tappling is operated by PRESENCE APPS LLC.
You can request deletion of your Tappling account and associated personal data without reinstalling the app or signing in on this website. Email support@tappling.com from the address associated with your account. If you no longer have access to that address, tell us so we can help verify the request.
The button below opens a prepared email in your email app. Add your account email and send the message to submit your request. Opening the email does not submit a request or delete your account. Do not include passwords, payment details, or private conversations.
Email account deletion request1 What happens next
We confirm your request and may ask for account-based verification before processing deletion. Requests may be processed manually. We explain completion timing and confirm when deletion is complete.
You can also initiate deletion in the app through Me → Delete account, with confirmation. For access or export, correction, individual chat or memory deletion, or a personalization reset, email support@tappling.com or use Me → Privacy requests.
2 What is deleted and when
Account deletion includes associated account and onboarding information, chats, saved and derived memories, personalization, bond and care or play records, photos, and diagnostic and security records. We remove personal data from active systems within 30 days of your request, subject to limited lawful exceptions and any shorter mandatory deadline. Deleted backup copies expire within 90 days, or sooner where required by law.
We may retain limited records for legal obligations, fraud prevention, or an active dispute, with restricted use. Purchase and tax records remain for periods required by applicable law. Retention by AI providers may differ and is subject to applicable contractual restrictions and legal requirements. Our Privacy Policy explains our retention practices.
Deletion includes derived personalization. If you request that we stop using information for personalization, we do not silently regenerate deleted memories or inferences from retained chats. Information you previously shared outside Tappling is controlled by its recipient.
3 Subscriptions and deletion
Deleting the app does not delete your account or cancel a subscription. For subscriptions purchased through Apple or Google, cancel through that store's subscription settings to stop future renewals. Contact support@tappling.com if you need help identifying your billing provider; we can help with deletion even if you need assistance canceling.
For subscriptions purchased on tappling.com, the management path is Me → Subscription → Manage subscription. We address direct website billing as part of account deletion so it does not silently continue.